- Do you really use AI to write the letters?
- Yes, and we say so upfront. The character has a detailed voice guide; the AI follows it strictly; a second AI checks for safety; a person reads every letter before it's printed.
- What age is this for?
- We go by reading level, not age. When you set up your child you pick a band — pre-reader, early reader, or confident reader — and we match the letter to that, so it fits however they read today rather than how old they happen to be. Most of our kids land between 4 and 8, but a struggling older reader or an early-reading younger one are both a great fit.
- Can I switch characters?
- Any time, from your dashboard. We don't lock you in.
- What if my kid doesn't like it?
- Within 30 days of your first subscription, we'll refund any month you've paid — even if letters have shipped.
- Will the character ask my child for personal information?
- No. The character writes to your child. They never ask for photos, contact information, or anything else.
- How quickly do letters arrive?
- Letters mail on a fixed monthly batch and typically arrive 3–7 business days later (longer for APO/FPO).
- What data do you collect about my child?
- Your child's first name and reading level, plus anything optional you choose to share (interests, favorites, pronouns, a parent goal, pronunciation hints). We use it only to write personal, age-appropriate letters — never to train public AI, and never sold. Full details are on our Privacy page.
- How do I change my child's mailing address?
- Open your child's profile from the dashboard and update the address there. We validate it and use it for the next mailing.
- How do I pause or cancel?
- From your dashboard's billing portal you can pause, resume, or cancel any time. Canceling stops future letters and billing; you keep any letter already mailed.
- What's your refund policy?
- Within 30 days of your first subscription we'll refund any month you've paid, even if letters have shipped. After that, you can cancel future renewals any time.
- Can I send Thimblepost as a gift?
- Yes — buy a 3-month gift from the gift page. You don't need the child's details; we send a redemption link and the recipient picks the character and address.
- Do you ship outside the US?
- Not yet — Thimblepost is US-only at launch. We're looking at Canada and the UK down the road.
- How do I get help?
- Email hello@thimblepost.com any time — a real person reads it.